Alert & Notification Issues

Overview

Not receiving expected alerts? This guide helps troubleshoot notification delivery issues.

Check Alert Configuration

1. Navigate to Settings → Notifications
2. Verify your email/Slack preferences
3. Check which alert types are enabled
4. Review severity thresholds

Email Alerts Not Received

1. Check spam/junk folder
2. Add Bleach sender to safe senders
3. Verify email address is correct
4. Check if email delivery is enabled
5. Review email server logs if self-hosted

Slack Alerts Not Received

1. Verify Slack integration is connected
2. Check the configured channel exists
3. Ensure bot has channel permissions
4. Test with "Send Test Notification"

Alert Rule Issues

1. Navigate to Alerts → Alert Rules
2. Check if rules are enabled
3. Review rule conditions
4. Check cooldown settings
5. Verify scope/filters

View Alert History

1. Go to Alerts → History
2. View triggered alerts
3. Check delivery status
4. Review any delivery failures

Common Causes

• Alert cooldown: Same alert won't re-trigger during cooldown
• Severity threshold: Issue severity below configured threshold
• Scope mismatch: Issue doesn't match alert rule filters
• Integration disconnected: Slack or email integration needs reconnection

Testing Alerts

1. Use "Send Test Notification" feature
2. Create a test alert rule with low threshold
3. Verify delivery channel is working
4. Check notification preferences