Custom Alert Rules

Overview

Create custom alert rules to get notified about specific conditions that matter to your organisation.

Step 1: Create Alert Rule

1. Navigate to Alerts → Alert Rules
2. Click "Create Rule"
3. Name your alert rule
4. Set severity level

Step 2: Define Conditions

Set trigger conditions:

• Issue severity equals or exceeds threshold
• Issue count exceeds number in time period
• Security score drops below threshold
• Specific issue type is detected
• User activity matches pattern

Step 3: Configure Filters

1. Filter by integration or service
2. Filter by user or group
3. Filter by issue category
4. Add custom tag filters

Step 4: Set Actions

Configure what happens when triggered:

• Send email notification
• Send Slack message
• Trigger webhook
• Create ticket in ITSM tool
• Execute automated response

Step 5: Configure Timing

1. Set evaluation frequency
2. Configure alert cooldown period
3. Set active hours (optional)
4. Enable or disable the rule

Example Rules

• Alert when any critical issue is detected
• Alert when 5+ high issues in 1 hour
• Alert when admin role is assigned
• Alert when security score drops 10+ points
• Alert on external sharing rule creation